How to Order:

ORDER ONLINE

Buying from us online is both easy and safe. When you place an order, your credit card is automatically authorized through our secure online merchant account with Paymentech, all your information is protected by our secure server hosted by YAHOO!.

We accept PayPal, Visa, Mastercard and American Express. Personal Checks may be mailed to the following address:

Montana Log Outfitters
Attn: Order Processing
PO Box 348
Frenchtown, MT 59834

For every product there is an order button. This button adds the product to your shopping cart. Putting something in your shopping cart does not commit you to buying it. After you put something in your shopping cart, you can review your selection, remove products, continue shopping, or place your order. You can put as many items as you want into your shopping cart. When you are finished shopping and want to place your order, you can get back to your shopping cart by clicking the SHOW ORDER button. Once we receive your order, we will send you a written confirmation via e-mail shortly thereafter.

ORDER BY MAIL

You can place your order by mail:

Montana Log Outfitters
Attn: Order Processing
PO Box 348
Frenchtown, MT 59834

Include this information with Order:

Name, Ship to Address, Billing Address, Phone Number, e-mail address (optional), Products Ordering, and Payment Option.

We accept Visa, Mastercard, American Express, Paypal, Money Order/Cashiers Check or Personal Check. Credit Card Orders (require credit card number, expiration date, and full name as shown on the card)

CREDIT CARDS

For your convenience, Montana Log Outfitters accepts most major credit cards including MasterCard, Visa and American Express. You will be receive a confirmation e-mail once your order is received.

When entering your credit card information through Montana Log Outfitters secure merchant account, please enter the address and telephone number exactly as they appear on the statement from your credit card company/financial institution. Your telephone information is collected for your security as part of the verification process. Your telephone number will not be released to third parties, and you will never receive a telephone solicitation from Montana Log Outfitters.

PAYMENT OPTIONS

Montana Log Outfitters accepts most major credit cards, we are happy to accept personal checks and certified checks. If you prefer to pay by check, please note that your order will not be processed until your check has cleared. Please mail checks and order information to:

Montana Log Outfitters, Attn: Order Processing, PO Box 348, Frenchtown, MT 59834

PERSONAL CHECKS

We are happy to accept personal checks and certified checks. If you prefer to pay by check, please note that your order will not be processed until your check has cleared. Please mail checks to:

Montana Log Outfitters, Attn: Order Processing, PO Box 348, Frenchtown, MT 59834

MONEY ORDERS/CASHIERS CHECKS

We are happy to accept Money Orders/Cashiers Checks, if you prefer to pay by check. Please mail check and ordering information to:

Montana Log Outfitters, Attn: Order Processing, PO Box 348, Frenchtown, MT 59834

Order Confirmation and Notification

When you make a purchase with Montana Log Outfitters, you will instantly receive an automated confirmation email with your order details and contact information. This email notification will assign you a unique, order number. Please review your order information upon receipt of this email and contact our Customer Service department if you have any questions or need to make any changes to your order. For your convenience, please save or print this email message containing your order number.

In addition to sending a confirmation message, our friendly Customer Service department will keep you advised of your order's progress via e-mail. These friendly reminders will alert you to changes in order status, and will contain additional comments from our Customer Service representatives regarding product lead-times and shipping information.

Changes/Cancellations Questions?

After your order has been placed, if you find it necessary to make changes to your order, please contact our Customer Service Department as soon as possible at sales@rusticlogbeds.com. Because your furniture is crafted specially for you, there may be occasions when we will be unable to make requested changes, but we will do the best we can to accommodate your needs.

Unfortunately we are unable to accept requests for cancellations of your order.

Production Time

For your convenience, we post "usually ships within" information next to each product. This information is updated from time to time.

Montana Log Outfitters makes every effort to ensure that you can enjoy your fine log furniture or accessory purchases in your home as soon as possible. Some accessories are available for shipment within 2-3 days. However, most furniture items require three (3) to ten (10) weeks, or longer (due to high demand), before they are ready for shipment. While we continually works on shortening production times for our customers, the craftsmanship exhibited in many pieces is the direct result of a made-to-order manufacturing process. Thus, our stated times for product availability are only estimates.

Please e-mail us for a specific production time quote.

Shipping / Delivery Times

Shipping time from our warehouse to you is in addition to any product lead-times noted. Standard delivery for accessories and other small furniture items are via FEDEX Ground service.

Larger items are shipped via specialized, freight trucking companies. Due to the size and weight of furniture pieces, these delivery times vary more widely than those for smaller items shipped via FEDEX. Although we cannot provide exact delivery dates for items shipped in this manner, our friendly customer service representatives will help you track your shipment and will assist in contacting the shipping company to help you plan for the delivery. For all ground deliveries, you must be present to sign for and inspect your furniture.

We will keep you informed of your order status by e-mail on an ongoing basis.

Inspecting Your Delivery

Montana Log Outfitters offers fine log furniture, and makes every effort to ensure that these products are packaged and delivered by the most reputable and qualified shipping companies. Despite these precautions, the possibility does exist that your order may arrive with minor transit damage, or, in rare instances, with a minor manufacturing defect.

When your order arrives, please take the time to inspect it to ensure that the paperwork is accurate, the correct number and type of items have been delivered, and that the shipment is free from any damage or defect. It is imperative that you make a report of any damage or defect immediately upon delivery by noting the problem on the freight carrier's Bill of Lading and contacting Montana Log Outfitters Customer Service. Montana Log Outfitters is unable to accept responsibility for any damage that has not been noted on the Bill of Lading, or any defect that is reported more than 24 hours following delivery. Do not assemble defective furniture unless you are able to disassemble it for packaging into its original shipping containers for return to us.

When you make a report of damage or defect to Montana Log Outfitters's Customer Service department, we will take immediate action to remedy the situation.

Incomplete Orders

Montana Log Outfitters makes every effort to deliver your entire order at one time. In situations where a specialty or long lead-time item delays part of your order, you can contact our Customer Service department to request that your order be shipped in stages.

Return Policy

Questions?

Montana Log Outfitters wants you to be happy with your purchase. Therefore, if any product does not meet your expectations, you may return the item (not including custom orders) within 30 days for a refund of the purchase price. (Each item will be subject to a restocking fee.) The item must be returned in new condition, and in the original packaging.

If any item is returned for reasons other than defect-determined by Montana Log Outfitters, you will be responsible for packaging/shipping charges, as well as applicable restocking fees. Closeouts, Sale items, Custom and Special orders are considered final sales and may not be returned. A return authorization must be obtained by emailing prior to the return of any item.

Security: Risk-Free Shopping at Montana Log Outfitters

In addition to providing the finest log furniture products for our customers, Montana Log Outfitters understands that a truly superior shopping experience must be safe and secure. When you place an order with Montana Log Outfitters, your information is processed in a secure environment through the use of Yahoo's secure socket layer (SSL) technology. Thus, all of your personal and credit card information is encrypted before it is transmitted to Montana Log Outfitters over the Internet.

The encryption enabled through secure socket layer technology (SSL) safeguards thousands of credit card transactions on the Internet every day, and has become an industry standard.

It is important to note that, under the Fair Credit Billing Act, your financial institution cannot hold you liable for more than the first $50.00 of fraudulent credit card charges. If, at any time, you suspect that your credit card has been used without your authorization, contact your credit card company, or the financial institution that issued your credit card, immediately. Please become familiar with the specific procedures required by your credit card company when reporting fraudulent activity.

Risk-Free Shopping Guarantee

Your security and peace of mind are of paramount importance to us. In addition to utilizing the latest in encryption technology, Montana Log Outfitters enhances your on-line shopping experience by extending our risk-free shopping guarantee. In the unlikely event that unauthorized charges are made to your credit card as a result of making a purchase with us, Montana Log Outfitters will reimburse the full amount of the liability charged by your financial institution up to the maximum of $50.00 allowed by law. Montana Log Outfitters will reimburse you for this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made through our secure server. Again, in the case of an unauthorized use of your credit card, you must notify your credit card company or financial institution immediately.

Warranty

Integrity and superior craftsmanship are the hallmarks of our fine log furniture that is featured at Montana Log Outfitters. You can take comfort in knowing that these products have been built on a history of delivering unparalleled quality in construction and customer service.

Montana Log Outfitters proudly provides you, the original retail purchaser, with the following limited warranty on your Montana Log Outfitters - Log Furniture. This warranty applies to log furniture purchased from Montana Log Outfitters and applies only under conditions of normal indoor residential use.

We have made it our goal to offer our customers the highest quality log furniture available, however, as pine is a natural product, it is not uncommon for there to be knots and small checking, these are a natural occurrence enhancing the finished product. We feel confident that the materials we use are the best. Also realizing that nature cannot be controlled, if at any time, problems or defects occur, due to the assembly or the materials used, thus rendering the product incapable of performing it's function, Montana Log Outfitters will repair or replace the affected piece at no charge to the customer. We at Montana Log Outfitters, hope that you enjoy the product you have purchased, and also feel comforted knowing that we stand behind our products for life. (unfinished furniture includes a one-year warranty on wood components and a five-year on all other components)

MECHANICAL COMPONENTS. Examples: drawer and door slides, table slides, lighting components, pocket door hinges, locks.

WARRANTY COVERAGE. Our mechanical components are warranted to be free from defects in workmanship, materials or construction for five years.

---NOT COVERED UNDER WARRANTY

-Slight variations in appearance which result from the normal expansion and contraction of wood as it responds to climatic changes in the home. Normal wear and tear, or damages which result from improper use, improper care, accidents, abuse or negligence.

-Checking is a normal occurance in lodgepole pine...it is not considered defective unless the product is incapable of performing it's function.

-Normal wear and tear, or damages which occur due to improper use*, improper care or negligence.

-Normal wear and tear or mechanism breakage or failure due to improper use or negligence.

THE REMEDIES PROVIDED IN THIS ARTICLE ARE EXCLUSIVE AND TO THE EXTENT ALLOWED BY APPLICABLE LAW ARE IN LIEU OF ALL OTHER REMEDIES, WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ALL OTHER OBLIGATIONS AND LIABILITIES, WHETHER IN CONTRACT OR IN TORT ALL OF WHICH ARE EXPRESSLY DISCLAIMED. IN NO EVENT SHALL MONTANA LOG OUTFITTERS BE LIABLE FOR SPECIAL OR CONSEQUENTIAL OR ANY OTHER DAMAGES.

THIS WARRANTY is valid only in the continental United States and only on Montana Log Outfitters - Log Furniture. This warranty does not apply to furniture designed for outdoor use.

YOUR RIGHTS. This Warranty gives you specific legal rights and you may also have other rights which vary from state to state. Some states do not allow the exclusions and limitations on incidental and consequential damages or the limitations on implied warranties, so the above limitations may not apply to you. Proper care and use are essential for preserving your rights under this warranty.

WARRANTY SERVICE. If you find a problem with your Montana Log Outfitters - Log Furniture that you feel is covered by our warranty, contact us by email. You will need your sales receipt to initiate your warranty claim; it will also be helpful to have your delivery ticket. The sole remedies provided by Montana Log Outfitters - Log Furniture under this warranty to a customer will be to repair or replace the defective part or product. Montana Log Outfitters - Log Furniture reserves the right to decide the appropriate remedy. If we decide to replace a product we no longer sell, we will replace it with a comparable product. Should you have any questions or concerns, please write to Montana Log Outfitters Inc., Warranty Department, PO Box 348, Frenchtown, MT 59834.

Wholesale

If you are interest in selling our products in your store, please email us with the following info:


Business Name:
Location:
Website:
How Long have you been in business?
Contact Info, Name, Phone, Email etc.